At Docebo, Melvin is inspired by our client’s success and passionate about helping organizations receive value throughout their Customer Journey. He is responsible for the retention, client advocacy, expansion and CS operations of our Global CSM and CSS teams. Melvin is also a retired tennis player and coach. He played under a full scholarship in college and followed to play professionally. His passion for numbers, people, developing others, and education prompt him to switch careers in 2013, working on companies turnaround management projects that involved software implementation. He joined Docebo in October of 2015 as one of the first customer success team members then. His hobbies are spending time with his family, cars, heading to the lake, reading and Orange Theory.